87% of websites have high or medium cybersecurity risks

With professional technical support and maintenance, your digital presence will always be secured and upgraded. Our tech support team is accountable for solving any arising issue that creates difficulties for customers from using your service.

With over a decade’s experience, we have emerged as a significant website development company in Bangladesh and around the globe.

We ensure Page Speed Optimization, Security Checking (Owasp top 10), CMS Bug Solving, Analytics Reports, Codebase Backup, Database Backup, SEO snippet, Uptime Monitoring, Technical Consultation, and Content Update as part of our technical and maintenance support service packages. Additionally, as a technical support provider in Bangladesh, we offer advice and guidance on what services we feel will suit you best because each business has its unique set of requirements.

We believe in customer satisfaction and thus, our relationship with the clients does not end with deployment. Our technical support and maintenance team is always ready to offer innovative solutions and therefore, we welcome everyone just to give us a call, and we will handle the rest.

0+

Years of Experience

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Clients Worldwide

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Completed Projects

Case studies

Building optimized and value driven digital products

National Malaria Elimination Program

  • UX/UI Design
  • Custom Software Development
  • Technical Support

The National Malaria Elimination Programme (NMEP) is the body whose objective is to create Malaria free Bangladesh by...

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InnStar Limited

  • UX/UI Design
  • Website Design & Development
  • Mobile Application
  • Technical Support

Innstar in a premium real estate in Bangladesh that focuses on innovation & a lot on the design, inspired by current...

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United Group

  • UX/UI Design
  • Website Design & Development
  • Technical Support

United group is one of the biggest names of Bangladesh due to their immense reputation among all other groups. They are...

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Shanta Securities

  • UX/UI Design
  • Website Design & Development
  • Custom Software Development
  • Technical Support

Shanta Securities Limited is an innovative financial services company offering a range of brokerage and investing...

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Rangs Properties

  • UX/UI Design
  • Website Design & Development
  • Technical Support

A leading property developer of Bangladesh that represents architecture at its best. Relentlessly pursued “Creating...

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Edison Real Estate Ltd

  • UX/UI Design
  • Website Design & Development
  • Technical Support

Edison Real Estate was founded in 2015, with the view to merge value and innovation in the evolving real estate sector of...

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Matador

  • UX/UI Design
  • Website Design & Development
  • Technical Support

Matador Group, founded in 1980, is a pioneer in the stationery industry and is well known for innovating values in their...

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Assurance Developments

  • UX/UI Design
  • Website Design & Development
  • Technical Support

The Assurance Development Company, which has developed hundreds of projects in Dhaka and is a well-known real estate...

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Eduko Bangladesh

  • UX/UI Design
  • Wordpress Development
  • Technical Support

Eduko Bangladesh is a multinational organization providing overseas higher education consultancy services in Bangladesh. We...

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Our clients

Our reputation branches across different industries and far beyond the borders

Why should you have a maintenance contract with us?

Problem-solving Skills

Having strong analytical and critical thinking capabilities is essential in assessing situations appropriately, making creative judgment calls, and acting accordingly.

Technical Expertise

Possessing the technical knowledge to search for bugs and fix those by observing the bigger picture is an outstanding skill for the tech support team.

Time Management

Holding prioritization and organization capabilities is significant as they need to get engaged and keep track of multiple projects on a regular basis.

Interpersonal Skills

Being able to work with grace under pressure, stay calm during any unexpected problems, and actively listen to client’s issues is obligatory for the tech support team.

Flexible Mindset

Technical support experts are highly considerate to update online platforms every time as per fast-moving trends with the latest tools and safety standards.

Attention to Detail

Monitoring the entire website, checking for bugs, and resolving problems by paying close attention to detail is necessary to have a smooth experience.

WORK WITH TOP TECHNICAL SUPPORT TEAM

Hire a dedicated technical support team or let us build your product from scratch

Book Free Consultation

Technical Support with
Lasting Impacts

Technical support and maintenance for all digital needs is no longer a trend but a necessity for businesses that aim to thrive competitively in the market. Allow us to collaborate with you to create your online journey successfully.

Website performance Optimisation

Website performance Optimisation

Your website is your business’s first impression on the internet. When customers and clients visit your website, their trust in your company is jeopardized when pages on your website don't load or images don't appear correctly.

So, before it happens to your business it is time to optimize your web page performance.

Dcastalia understands the value of your time, which is why we offer web page performance optimization to reduce load times and increase your digital impact.

Analytics
Report

Analytics
Report

A crucial part of digital marketing is traceability of your users to have a superior command over them and learn about whether they loathe your business advertising ideas. Actionable analytics also provides an outstanding understanding why your visitors bounce off the website, why they stay insignificant time on a website or a particular page, why they do not take any desired action, and many more.

As an understanding technical support provider in Bangladesh, Dcastalia guarantees complete analytical jobs by strategically evaluating and optimizing that will assist you to look at bigger pictures of business decisions.

Website
Security

Website
Security

More than 50,000 websites get hacked every day, which is considerably alarming for your website security. If a website is hacked it can lose about 98% of traffic. Moreover, a client data breach can even land you a lawsuit.

A robust security system is required to preserve website damages including loss of reputation, finance, and intellectual properties.

In this process, our support team provides infallible website security service in Bangladesh, which helps avoid malware and threats such as spoofing, prevents customer data exploitation, and offers protection from hacking.

Backup
& Optimisation

Backup
& Optimisation

Codebase is the backbone of any IT business and thus, keeping more than one copy of readily available backup is significant because no one knows when and what might go wrong.

Our technical specialists always keep the last thirty days of backup of the codebase & database. They also monitor and optimize the codebase & database on a regular basis so that your site or application depletes less memory than before and performs more rapidly.

On Site
SEO

On Site
SEO

93% of online experiences begin with a search engine, therefore, SEO is a core digital marketing strategy to rank your website higher on search engines like Google.

A good SEO strategy also brings you a higher position, increased visibility, and a higher chance of conversion or sale.

Our splendid technical support and maintenance contain several on-site SEO advantages that help to improve websites by boosting credibility and maximizing advertising strategy.

Technical
Consultation

Technical
Consultation

Digital transformation and the latest technology have now become an inescapable imperative for modern businesses, however, great technologies might create great complexities.

That is where our technical consultants come into place, just a call away.

Our experts can save you from pitfalls along the way, whether that’s dead-end technology or improperly implemented systems. We tailor strategists that fit and unfold the right tech for your toughest business problems regardless of the industry.

Website
Hosting

Website
Hosting

You would not build a house on an unstable foundation, and neither should you create a website with a low-quality host behind you. With a proper hosting facility, you can have a site together with outstanding uptime that will increase sales and enhance user experience.

A good hosting service ensures better website performance along with greater security.

Our experts offer complete hosting services with exceptional technical support that you can utilize for many applications including systems, virtual stores, blogs, and websites.

OUR
PACKAGES

service
list

BasicBDT 3,000

Standard BDT 6,000

AdvanceBDT 12,000

Security Checking (Owasp top 10)

CMS Bug Solving

Analytics Report

Codebase Backup

Database Backup

SEO Snippet

Uptime Monitoring

Technical Consultation

Monthly Page Speed Optimization 

0

1

2

Content Update (hours/Monthly)

0

10

20

Contact Us Contact Us Contact Us

How our technical support and maintenance process differs from the rest

With us, you are guaranteed to work with experts that have mastered the use of modern technologies and the technical solution process.

At Dcastalia, we understand your industry, communicate your language, and champion your cause to deliver maintenance support that actually serves your needs.

This is how we do it.

  • Conceptualization - Creating customer rapport is our first priority to build trust that goes both ways and discover what exactly the customer wants us to resolve.

  • Analyzing - At this stage, we scrutinize the existing issue, set our scope of work and share it with the client, and set our timeline.

  • Resolving - Once we are done with our research and analysis, we start resolving the problem at the earliest opportunity by implementing the latest and smartest solution.

  • Follow-Up - After successfully providing our support to sort out any bugs or errors, the next follow-up stage where we inform our clients and deliver them an update report regularly.

delivering
results

Adaptability

If you want to expand your business, a strategic plan is essential. As part of this process, a supportive technical team can assist you to establish plans that fit what you really need.

Prompt Attention

Technical support team is always dedicated to resolve your IT incidents. So, you do not have to stress to settle your technical mess and eventually, can focus on your core business.

Data Analysis

The experts of the technical team store and analyze your online platform pattern along with the behavior of users. This will help you discover reasons for failures and avoid them in the future.

Latest
Developments

You can have your technical problem fixed with the modern technology in the field as the members of the technical support team are always furnished with the current market knowledge.

Preventive
Maintenance

A functional maintenance team is constantly active to ascertain any bugs and keep monitoring the site or application, which will help you find and fix the problems before you fail in the process.

Extra
Services

By establishing a bond with the support team, you can always win a free advice and learn more about other software solutions with cutting edge technology to accelerate your journey.

Check out our 30+ reviews

What our clients say about us.

clutch.co

Great Technical support Team

The team members of technical support and maintenance are well equipped with knowledge of modern trends. Therefore, after the deployment, they maintain the site on a managed cloud hosting platform and keep it up to date till date. 

Mr. Rahim

Head of IT, Shanta Securities Ltd.

They were excellent

We found Dcastalia through a referral from another project of ours. Working with the Dcastalia team has been a pleasure. They have a couple of basic strengths that set them apart from other competitors in the industry. For this project, there were a lot of customizing options, and Dcastalia handled them all.

Qazi Tushar

CMO, Eduko Pathways Bangladesh

They made our jobs easier

We hired Dcastalia to maintain, update, and troubleshoot the website-related jobs. So, they made our jobs easy and provided relentless services. Also, they were always friendly and open to last-minute changes.

Pratik Sengupta

Brand Manager, InnStar Limited

Frequently
Asked Questions

How do I know that I need Website Maintenance?

It is said that prevention is better than cure. If your website remains without maintenance then it will soon slow down and will have a negative impact on search results and soon it might break. So, we suggest that you perform regular maintenance on your website as soon as it is launched.

How long does it take to complete website maintenance on my website?

Performing website maintenance is a continuous process. Since the creation of a website, it must go through proper maintenance to function properly. So there is no definite time stamp when your web maintenance will be complete.

Can I upgrade or downgrade my website maintenance plan?

Sure you can. If you want to upgrade/downgrade your maintenance package you can do it whenever you want.

How should I begin with website maintenance services?

Tell us what needs to be changed, and we'll take care of it for you. It's really that simple; a project manager will keep you informed. We will notify you once the work is finished so that you can review the changes and ensure that everything is done to your satisfaction. That's the only thing there is to it! We handle everything so you can concentrate on what's important.

Can I make website maintenance changes on my own?

This is determined by the sort of website you have. If your website does not allow you to, we will explore options for converting it to a CMS (Content Management System).

WHY US?

THE PROCESS
OF MAINTAINING
A VERSATILE
WEBSITE

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