Kiosk Machine

Kiosk machines are automated booths that elevate operational efficiency and customer experience. It is one of the most unique and crucial features in the system to manage the vendors efficiently.

The development for the kiosk machine was customized as per the client's requirement and was designed to be easily used by everyone. Vendors are required to input their phone numbers on the screen and the system calculates the waiting time and provides a printed token with a serial number. An OTP is also sent to the vendor’s phone to confirm their serial number.

Uniquely Designed
Interface

As a top software development company in Bangladesh, Dcastalia is reputed to match a system’s design and development with the client’s requirements as closely as possible. For the Aarong queue management system, it was essential to build an attractive and easy-to-understand user interface, and the customizations were done as per the client’s preferences.

The system was thus designed with functionality and ease of navigation being the top priority to meet the client’s objectives. Moreover, a well defined user-interface was an essential feature to represent the culture and theme of Aarong as a top notch ethnic lifestyle brand in Bangladesh.

Tab Management

A connecting tab was developed for the system to allow the designers to ensure the vendor's serial number on the tokens. Through this process, the management is able to validate the meeting time between the designers and the vendors and confirm the attendance of both parties.

The tab was allocated to the designers for verification and record management. So, when the vendors attend the meeting, designers verify their serial number by scanning the token in the tab. Therefore, once the meeting started, a timer would initiate, logging the meeting time in the system along with the vendor’s information.

Admin Panel

An admin panel was developed to manage the meeting process with the vendors and designers.

The admin panel is an essential feature of Aarong’s queue management system. The admin has access to the vendor's and designers' details and meeting agenda. When a designer is unavailable for a scheduled meeting, they have the authority to easily forward the vendors to available designers and conduct the meeting. Moreover, they have access to the complete overview of the team and meeting reports as well.

Generating Report

An efficient management system holds a summary of all tasks and is able to generate reports based on selected parameters. In essence, it allows a complete overview of information to the company and enables them to generate evaluation reports.

Report generation was one of the core features the clients wanted and it was designed to add value to Aarong’s work process. The report shows the details of average meeting hours, the numbers of canceled meetings, and the vendors that were transferred to other designers. Moreover, the system generates a performance report of the designers as well.