It takes months to find a customer, but seconds to lose one with faulty application

Maintenance and support are a broad sequence of activities that takes place after the development is complete. This involves analyzing the current structure of the application, identifying and removing bugs, removing unnecessary codes and updating the technology used to optimize the overall performance of the software. This ensures that customers can enjoy the full benefit of the application or website without any hassles.

At Dcastalia we are your dedicated Digital Maintenance and support service provider in Bangladesh, allowing you to focus on your core business functions. We are a group of expert tech professionals with a wide range of expertise, a strong desire to succeed, and more than a decade of industry experience. For all of your tech requirements, we provide effective long-term continuous maintenance and real-time support.

FAQS

Frequently Asked Questions

Do you manage websites that you did not develop?

Certainly! We provide digital maintenance and support services to clients who have had their websites previously developed by themselves or other agents.

Is it necessary for me to host my site(s) with you?

Although hosting with us makes life a little easier, there is no need that you have to. We do have a small number of clients who host through their own provider, and we give the same level of service and care to them as we do to our hosting clients.

What level of access would you need to my site(s) or applications?

In order to provide you with the best service possible, we need complete admin access to your site’s or application’s backend as well as FTP access. In certain cases, we may also need to request logins for DNS management and cPanel control.

How long would it take to have everything set up?

This depends on a number of factors, including the size of your site/ application, the hosting situation, and so on. However, we can usually have a site/application completely set up on our maintenance system within an hour or two.

How would you be notified if my website goes down?

We scan your site on a regular basis with industry-leading uptime monitoring software. If the monitor detects that the site is unavailable for any reason, we are immediately notified and can begin troubleshooting.

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